The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published an explainer on CASCO, a voluntary motor insurance product that covers damage to the policyholder’s own vehicle, including theft, accidents (including the driver’s fault), natural disasters and fire, unlike mandatory civil liability insurance which compensates damage caused to others. The guidance sets out practical claims steps, including promptly recording the incident, calling the relevant emergency services where needed, and notifying the insurer as soon as possible, noting that insurers may send an аварийный комиссар to help document the event. It also describes typical evidence requirements under the policy (such as official certificates, photos or video and other proof to confirm the insured event), how loss assessment is performed, and the main settlement routes: repair through an authorised service station where specified in the contract, or cash payment based on an independent assessment. For severe damage where restoration is not possible, the insurer pays compensation consistent with the insured amount, and proceeds may be transferred to the bank if the car is financed. For additional damage discovered during repairs, the agency advises notifying the insurer immediately and before repairs are completed, with a written submission and supporting photo or video evidence, noting that late notification after repair completion may lead to non-approval. In disputed cases, policyholders can request a re-assessment and, if disagreement persists, escalate the matter to the insurance ombudsman for an out-of-court resolution.

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