The Superintendency of Banks of the Dominican Republic used a keynote speech at the National Observatory for Consumer Protection’s annual conference to frame consumer protection as a core requirement as artificial intelligence and digital channels expand in financial services. Superintendent Alejandro Fernández argued that AI can support a safer and more reliable financial system, but only if risks are anticipated, rights are reinforced, and technology is used ethically and responsibly. He highlighted emerging threats including new forms of financial fraud and the risk of financial exclusion for people without digital skills or access to technology, positioning these as clear responsibilities for sector authorities and decision-makers. As examples of the Superintendency’s technology-enabled consumer initiatives, he cited the ProUsuario app, which allows users to consult credit information and access other services, the opening of digital onboarding to facilitate access through digital channels, the “Verify first, protect your data” anti-fraud and data-protection campaign, and the SIMBAD statistical portal intended to broaden access to information about the banking market.
Superintencencia de Bancos de la Republica Dominicana 2025-11-26
Superintendency of Banks of the Dominican Republic outlines consumer protection approach for AI-driven digital finance
The Superintendency of Banks of the Dominican Republic stressed consumer protection amid AI and digital financial services. Superintendent Alejandro Fernández noted AI's potential to enhance safety, contingent on ethical use and risk management. He mentioned initiatives like the ProUsuario app and the "Verify first, protect your data" campaign to combat threats like financial fraud and digital exclusion.