The Thailand Office of Insurance Commission (OIC) published its 2026 policy and operating direction, marking the start of implementation of the Fifth Insurance Development Plan for 2026–2030. The programme positions insurance as part of Thailand’s national risk-management infrastructure and sets four pillars for supervisory and market development work: stability, resilience to large-scale and emerging risks, inclusion, and technology- and data-driven supervision. Planned stability measures include shifting intermediary supervision from reactive enforcement to preventive, risk-based monitoring using data and risk-scoring tools, expanding consumer channels to verify intermediary licences, and moving premium collection to e-payment with cash collection via agents to be discontinued by 2027. Market-conduct supervision is to be strengthened, including risk-focused supervision of insurers’ regional branches and the introduction of KPIs and service-level standards for insurers, with a target to reduce complaints by at least 15%. Prudential oversight priorities include implementing group-wide supervision “in full” through mandatory group-level reporting. On resilience and inclusion, priorities include enhanced reinsurance supervision; deeper risk data collection linked to ERM/ORSA; the development of national mechanisms for managing catastrophic risks; and a study into establishing a national disaster and large-risk insurance fund. Digitisation initiatives include expanding e-policy issuance from compulsory motor insurance to personal lines, linking policy data to a central custodian system, improving compulsory motor insurance coverage through data linkages with vehicle registration and tax renewal processes, and building new data infrastructure including an AI-enabled reporting platform (OIC ASAP) and the OIC Gateway, alongside work to promote Open Insurance with personal data protection.

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