The Superintendency of Banks of the Dominican Republic issued guidelines requiring financial intermediation entities to prevent abusive debt collection practices and ensure fair, transparent and respectful treatment of customers. These standards must also extend to third-party collection agents through internal controls and contractual provisions. Institutions and their agents must observe the contact frequency and time limits established by the Dominican Institute of Telecommunications. They must maintain clear debt recovery policies, train collection staff and formally notify customers when debts are assigned, including an itemized amount, the new creditor’s name and payment contact details. The guidelines also call for contracts with collection agents to protect personal data and confidentiality, and encourage financial sector associations to adopt commitments promoting good collection practices.
Superintencencia de Bancos de la Republica Dominicana2026-08-10
Superintendency of Banks of the Dominican Republic issues fair debt collection guidelines for financial institutions and third-party agents
The Superintendency of Banks of the Dominican Republic issued guidelines on fair and transparent debt collection by financial institutions and third-party agents. The measures cover contact limits, customer notification when debts are assigned, staff training, internal controls and contractual safeguards for personal data and confidentiality.