The Australian Prudential Regulation Authority has released its Life Insurance Claims and Disputes Statistics publication covering the rolling 12-month period from 1 January 2024 to 31 December 2024. The dataset sets out key industry and entity-level claims and disputes outcomes for 16 Australian life insurers writing direct business, excluding reinsurance. The Australian Securities and Investments Commission’s MoneySmart life insurance claims comparison tool has been updated with the latest data, allowing comparisons across cover types and distribution channels using four metrics: the percentage of claims accepted, the time taken to pay claims, the number of disputes and policy cancellation rates.
Australian Prudential Regulation Authority 2025-04-15
Australian Prudential Regulation Authority publishes rolling 2024 life insurance claims and disputes statistics for 16 direct insurers
The Australian Prudential Regulation Authority published its Life Insurance Claims and Disputes Statistics for 2024, detailing claims and disputes outcomes for 16 Australian life insurers. Concurrently, the Australian Securities and Investments Commission updated its MoneySmart tool with this data, enabling comparisons across cover types and distribution channels using four key metrics.