Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 3,589 complaints in Chiapas up 21.4%

Mexico's National Commission for the Protection and Defence of Users of Financial Services published complaint statistics for the state of Chiapas covering January to September 2025, reporting 3,589 complaints, a 21.4% increase versus 2024 and 1.8% of the national total. The amount claimed totalled MXN 127.2 million, down 12.6% year on year, while the amount recovered was MXN 13.2 million, down 28.6%. Complaints came from users in 98 of the state’s 124 municipalities, led by Tuxtla Gutiérrez with 53.5%, followed by San Cristóbal de las Casas and Tapachula at 6.6% each. Most cases were handled via the Electronic Management process (70.0%), with 16.0% processed through REDECO-related handling linked to debt collection agencies and 14.0% through other CONDUSEF processes. Debit cards, the special credit report and credit cards accounted for 47.5% of complaints, while key drivers included disagreement with the tax identification number recorded on the report, unrecognised transactions, and threatening or intimidating debt-collection conduct, together representing 25.3% of cases. By sector, multiple banking represented 46.0% of complaints, followed by credit information societies at 19.1% and insurers at 12.4%; within multiple banking, 21.6% related to older adults and 46.9% to possible fraud, mainly unrecognised purchases and unrecognised electronic transfers.