The Payment Systems Regulator has published updated figures from its quarterly Authorised Push Payment (APP) reimbursement dashboard and released findings from a consumer APP fraud survey to mark one year since the reimbursement requirement took effect. The data points to high reimbursement rates, faster claims handling and lower claim volumes since implementation. Across the first nine months of the policy, £112 million was reimbursed to victims. Dashboard data covering October 2024 to June 2025 shows 88% of money lost to APP scams and claimed back from a payment firm was returned, up from 66% in the comparable 2023/24 period; 84% of claims were resolved within five business days and 97% within 35 days. Claim volumes totalled 126,000 over October 2024 to June 2025, around 15% lower than October 2023 to June 2024. The consumer survey found trust effects varied by organisation, with 42% of victims reporting increased trust in their bank and 38% reporting reduced trust in social media platforms; almost 60% of APP fraud victims experienced purchase fraud. Awareness of the reimbursement policy remained low, with 71% saying they were unaware of it and 49% of fraud victims not attempting to access reimbursement. An independent evaluation of the reimbursement policy is underway, and the PSR will consider whether aspects of the policy should be reviewed when the evaluation report is delivered in the spring.
Payment Systems Regulator 2025-10-08
Payment Systems Regulator publishes first-year APP scam reimbursement data showing £112 million repaid and faster claim resolution
The Payment Systems Regulator's updated quarterly APP reimbursement dashboard shows high reimbursement rates and faster claims handling since the policy's implementation. From October 2024 to June 2025, £112 million was reimbursed, with 88% of claimed funds returned and 84% of claims resolved within five business days. Despite these improvements, awareness of the reimbursement policy remains low, with 71% of consumers unaware of it.