The National Bank of Georgia published remarks by Governor Natia Turnava from the 4th International Conference on Competition and Consumer Protection, setting out the central bank’s approach to promoting competition and protecting consumer rights alongside its financial stability mandate. Turnava highlighted a greater focus on financial education as part of consumer protection and said the National Bank of Georgia has strengthened its Consumer Rights Protection Department by adding a market conduct supervision function, enabling more proactive, risk-based monitoring of commercial banks, microfinance institutions, and other financial entities. She also pointed to outcomes from the National Bank of Georgia’s Dispute Resolution Commission in the payments sector, which received 91 consumer complaints over the past two years, resolved more than half in consumers’ favor, and supported reimbursements of more than GEL 600,000. The remarks additionally referenced a new program being implemented with the World Bank aimed at expanding access to finance for women-led businesses.
National Bank of Georgia 2025-11-13
National Bank of Georgia outlines expanded market conduct supervision and consumer protection results at international conference
Governor Natia Turnava of the National Bank of Georgia highlighted the bank's dedication to competition and consumer protection at the 4th International Conference on Competition and Consumer Protection. The bank has strengthened its Consumer Rights Protection Department with a market conduct supervision function for proactive monitoring. A new program with the World Bank also aims to expand access to finance for women-led businesses.