Mexico’s National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published first-quarter 2026 data on financial-services complaints handled in the state of Morelos, reporting 1,533 cases, representing 2.1% of complaints nationwide and a 22.4% increase year on year. CONDUSEF reported MXN 7.4 million recovered for users from concluded cases and an overall user-favourable outcome rate of 48.0%. Most complaints were handled through CONDUSEF’s Electronic Management process (74.6%), while 12.3% related to improper collection practices. By sector, multiple banking accounted for 57.5% of complaints, followed by credit information societies (17.8%) and insurers (12.3%); within multiple banking, unrecognised purchases, unrecognised electronic transfers and unrecognised ATM cash withdrawals together represented 43.1% of complaints, and debit cards, credit cards and personal loans made up 78.1% of product-related complaints. Geographically, 43.8% of complaints came from Cuernavaca, 15.5% from Jiutepec and 5.5% from Temixco; 32.9% of complaints were linked to potential fraud, mainly unrecognised purchases and transfers. CONDUSEF reiterated that its procedures are free and warned users against paying intermediaries to process claims.
CONDUSEF 2026-04-13
Mexico’s National Commission for the Protection and Defence of Users of Financial Services reports 1,533 complaints in Morelos in Q1 2026, up 22.4%
Mexico’s National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) reported 1,533 financial-services complaints in Morelos in the first quarter of 2026, equal to 2.1% of national complaints and up 22.4% year on year, with MXN 7.4 million recovered. Multiple banking generated 57.5% of complaints, with unrecognised purchases, electronic transfers and ATM withdrawals prominent and 32.9% of cases linked to potential fraud, while CONDUSEF reiterated that its procedures are free and warned against paying intermediaries.