The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published guidance for bank customers on why a bank account may be blocked and what to do to restore access. The agency lists common reasons including suspected fraud or unusual transactions (such as large or frequent transfers, especially from abroad), blocking at the request of public authorities (tax authorities, bailiffs, financial monitoring bodies), technical issues or errors, repeated incorrect PIN entry, card expiry, arrears on taxes, alimony, loans or other obligations, and complaints that an account is being used for fraudulent purposes. Customers are advised to first check notifications in the bank’s mobile app, then contact the bank via its call centre or branch to clarify the reason and required steps; check for possible debts via eGov.kz or the taxpayer’s online cabinet; and be ready to provide documents confirming the source of funds where needed. If the bank does not provide an explanation or take action, customers can file a complaint with the agency. The guidance also recommends separating personal and business banking, notifying the bank in advance of large or atypical transactions, keeping personal data and document validity up to date, and regularly checking and repaying outstanding liabilities.

Original source View in tracker