Slovenia Insurance Supervision Agency sets out how it handles complaints and can revoke insurance agents’ licences for serious misconduct

The Slovenia Insurance Supervision Agency published an explainer on how it proceeds when it receives a report about a potentially fraudulent insurance agent, including when it may initiate proceedings to withdraw an agent’s authorisation for serious breaches of good business practice. The note distinguishes insurance agents from insurance brokers, highlighting that agents act in the name and for the account of (typically) one or more insurers and that the insurer is responsible for an agent’s actions, while brokers act primarily in the policyholder’s interest, are responsible for their own actions, and must hold mandatory professional indemnity insurance under the Insurance Act. It also describes the Agency’s two-stage administrative process for withdrawing an agent’s licence where there is a reasonable suspicion of serious breaches of good business practice: the Agency first issues a decision opening withdrawal proceedings (with no standalone remedy), the agent can respond with a statement and supporting evidence, and the Agency then carries out an evidentiary procedure (including reviewing documents and hearing the agent and potential witnesses) before either discontinuing the case or issuing a decision withdrawing the licence, with judicial review available before Slovenia’s Administrative Court within 30 days of service.