The Thailand Office of Insurance Commission published an update on its second OIC Meets CEO 2026 meeting with insurance associations, insurers and intermediaries, outlining supervisory priorities aimed at strengthening the stability of and public confidence in Thailand’s insurance sector under the fifth insurance development plan for 2026 to 2030. The discussions were organized around four areas: more risk-sensitive prudential oversight, improved claims handling and consumer protection, updated supervision of intermediaries, and a more connected insurance data ecosystem. On prudential policy, the OIC discussed stronger supervision of catastrophe risk and insurance group capital, including study of international standards, collection of industry data and market testing before new criteria are developed, with continued consultation planned. On conduct and claims, it discussed measures to reduce insurance disputes and complaints by at least 15 percent by end-2026 through stronger claims assessment and payment standards, Service Level Agreement monitoring, dashboard and rating score tools, and regional market conduct reviews. The meeting also reviewed faster settlement of outstanding earthquake claims through certified standard damage pricing and interim payments, and covered work on an industry disaster playbook, the inclusion of Middle East conflict risks in enterprise risk management and Own Risk and Solvency Assessment reporting, modernization of rules for intermediaries including e-payment channels and appointment contracts, and progress on the Insurance Bureau System and open insurance data exchange. The OIC plans a further OIC Meets CEO 2026 meeting to review progress on the measures discussed and to use industry feedback in shaping future supervisory measures under the 2026 to 2030 development plan.

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