The Superintendence of Banks of the Dominican Republic published its 2025 Digitalisation Ranking for the banking sector, reporting that mobile applications are now the personal segment’s most-used alternative to branches, with 77% usage after a 10 percentage point increase. This places apps ahead of ATMs, which rose to 73%, while reported customer trust in apps stands at 91%. The report finds that wider use of alternative channels has reduced reliance on branches, with close to 16% of users aged 18 to 44 able to use financial products and services for at least five months without visiting a branch. Other channel usage is reported at 38% for online banking, 24% for banking sub-agents, 16% for teleservices, 13% for international e-wallets and 9% for local e-wallets. It also notes that Circular 011/22 on digital onboarding has enabled around 1.5 million financial products to be acquired through digital channels, including one million digital savings accounts representing 70% of acquisitions; 67% of institutions have implemented multi-factor authentication and biometric technologies, and around 70% have API connections, with 33% using them externally, mainly to share pricing information, access-point locations or statistical data with third parties. The ranking is available on the supervisor’s website and was presented at an event recognising financial intermediation entities for digital transformation performance. The assessment uses a 100-point methodology combining weighted inputs from institutions and users, with scoring split between core digital functionalities and other channels and technological innovations, alongside a review of user journeys to identify navigation and interface improvement opportunities.

Original source View in tracker