At a press conference at the Central Communications Service under the President of Kazakhstan, Deputy Chair Maria Khadzhieva presented an update on insurance-sector development, including 2024 performance and recent policy and market infrastructure changes. The briefing reported that insurers’ assets rose 25% in 2024 to KZT 3.2 trillion, with premiums up 51% and claims payments up 22%. Measures highlighted included the introduction from 2024 of the “Keleshek” system under the State Educational Savings System, providing a state initial-capital transfer for insurance and deposit contracts. In compulsory occupational accident insurance, monthly pre-retirement payments were introduced for workers in harmful conditions at four minimum subsistence levels, alongside payments for employers to run preventive measures to improve working conditions; mandatory professional liability insurance for medical workers was also launched. Digital developments included the rollout of the first digital insurance product, “Europrotocol”, enabling claims for minor road accidents without calling the police, with 15.2 thousand simplified cases resulting in KZT 2.8 billion of payouts and reducing the compensation timeline to 15 calendar days; an online tool to compare products and calculate policy costs was also made available on the Guarantee Fund for Insurance Payments website. The Agency also pointed to the introduction from early 2024 of mandatory pre-trial dispute resolution via the insurance ombudsman, plans to extend the Guarantee Fund’s coverage to all types of savings life insurance, and consideration of establishing an actuarial centre based on the unified insurance database to support risk analysis and forecasting.

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