Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published 2025 statistics on financial-services complaints in Baja California Sur, reporting MXN 81.6 million in total amounts claimed and MXN 24.6 million recovered for users from concluded cases. The update also shows that 64.1% of complaints in the state were handled through CONDUSEF’s electronic case-management process and that the overall user-favourable resolution rate was 44.7%. Complaints were concentrated in La Paz (65.1%), followed by Los Cabos (27.2%) and Comondú (3.0%). The most common complaint reasons were “unauthorised purchases”, “unrecognised electronic transfer” and “unrecognised account charges”, which together represented 23.7% of claims in the state; 33.4% of complaints were linked to possible fraud, mainly unauthorised purchases and unrecognised electronic transfers. By product, credit cards, debit cards and the special credit report accounted for 43.4% of complaints, while multiple banking represented 59.3% of cases by sector, followed by insurers (12.4%) and credit bureaus (11.1%). CONDUSEF reiterated that its procedures are free of charge and promoted its digital and other channels for submitting complaints and reporting abusive debt-collection practices, warning users against paying intermediaries to carry out procedures on its behalf.
CONDUSEF 2026-02-16
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports Baja California Sur complaint trends and MXN 24.6 million recovered
Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported MXN 81.6 million in financial-services complaints in Baja California Sur for 2025, with MXN 24.6 million recovered. Most complaints were processed electronically, with a 44.7% user-favourable resolution rate. Key issues included unauthorised purchases and unrecognised transfers, with credit cards and multiple banking being the most affected sectors.