Ranking Member Elizabeth Warren of the U.S. Senate Committee on Banking, Housing and Urban Affairs, joined by Senators Tammy Duckworth, Andy Kim and Lisa Blunt Rochester, published letters to Experian, TransUnion and Equifax on how the credit reporting agencies handle Consumer Financial Protection Bureau complaints about credit report errors. The letters question a reported sharp reduction in relief provided by Experian and TransUnion to consumers in 2025 and ask Equifax to explain the processes that reportedly enabled it to continue providing relief. Citing ProPublica reporting, the senators wrote that nearly every complaint submitted to the CFPB about Experian in 2025 appears to have been closed without relief, while TransUnion's consumer-relief rate had fallen by about half by October 2025 after being steady for years. They also pointed to additional CFPB complaint warning screens introduced under the Trump administration that tell consumers premature complaints can impede the system and may not be processed. Experian and TransUnion were asked to answer questions on their complaint-handling and error-correction practices by May 14, 2026.
U.S. Senate Committee on Banking, Housing and Urban Affairs 2026-05-04
U.S. Senate Committee on Banking, Housing and Urban Affairs Democrats press Experian and TransUnion over sharp fall in CFPB complaint relief and seek Equifax process details
The U.S. Senate Banking Committee Ranking Member Elizabeth Warren and several senators sent letters to Experian, TransUnion and Equifax about how they handle Consumer Financial Protection Bureau complaints on credit report errors. Citing ProPublica reporting of sharply reduced consumer relief rates at Experian and TransUnion in 2025 and CFPB warning screens that may deter complaints, the letters seek explanations of complaint-handling and error-correction practices and how Equifax maintained higher relief.