Mexico’s National Commission for the Protection and Defense of Users of Financial Services published first-quarter 2026 statistics on complaints in the state of Coahuila, reporting 1,521 cases handled, a 14.4% increase from the same period a year earlier and 2.1% of complaints nationally. For concluded complaints, it reported MXN 12.5 million recovered in favour of users. Within Coahuila, 43.3% of complaints came from users in Torreón, 32.2% from Saltillo and 3.9% from Ramos Arizpe. Most cases (76.0%) were handled through its Electronic Management process, while 17.6% related to improper debt collection practices. By sector, multiple banking accounted for 61.0% of complaints, followed by insurers (13.3%) and pension fund administrators (Afores) (9.5%); within multiple banking, unrecognised purchases and unrecognised electronic transfers were the main drivers, with the top three causes together representing 40.5% of complaints, and credit cards, debit cards and personal loans comprising 79.5% of product-linked complaints. The release also flagged that 29.8% of complaints were linked to possible fraud and reported an overall user-favourable outcome rate of 40.1%.
CONDUSEF 2026-04-20
Mexico’s National Commission for the Protection and Defense of Users of Financial Services reports 1,521 complaints in Coahuila in Q1 2026 and MXN 12.5 million recovered for users
Mexico’s National Commission for the Protection and Defense of Users of Financial Services handled 1,521 complaints in Coahuila in the first quarter of 2026, up 14.4% year-on-year and representing 2.1% of national complaints, with MXN 12.5 million recovered for users and a 40.1% user-favourable outcome rate. Multiple banking generated 61.0% of complaints, mainly unrecognised purchases and electronic transfers, with credit cards, debit cards and personal loans accounting for 79.5% of product-linked complaints and 29.8% of all complaints linked to possible fraud.