Mexico's National Commission for the Protection and Defense of Users of Financial Services published complaint data for Hidalgo for the first four months of 2026, showing 1,554 cases, equal to 1.6% of the national total and 2.9% fewer than a year earlier. Concluded complaints resulted in MXN 7.0 million recovered for users, while 43.9% of cases were resolved in the user's favor. Electronic Management handled 67.7% of complaints in the state, and 16.0% concerned improper collection practices. By sector, Multiple Banking accounted for 66.7% of complaints, followed by insurers at 14.0% and SOFOM E.N.R. entities at 7.9%. In Multiple Banking, complaints centered on unrecognized purchases, unrecognized charges to the account, and unrecognized electronic transfers, which together represented 37.9% of all Hidalgo complaints. Credit cards, debit cards, and savings accounts made up 68.0% of Multiple Banking complaints, and 33.7% of all complaints in the state were linked to possible fraud.
CONDUSEF2026-05-18
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 1,554 Hidalgo complaints and MXN 7 million recovered in the first four months of 2026
Mexico's National Commission for the Protection and Defense of Users of Financial Services reported 1,554 complaints in Hidalgo in the first four months of 2026, representing 1.6% of the national total and down 2.9% year-on-year, with MXN 7.0 million recovered and 43.9% of concluded cases resolved in users’ favor. Multiple Banking generated 66.7% of complaints, mainly related to unrecognized purchases, charges, and electronic transfers, with credit and debit cards and savings accounts accounting for most cases and 33.7% of complaints linked to possible fraud.