The Australian Financial Complaints Authority has published a new External Dispute Resolution Response Guide for hail damage claim complaints, adding to its library of guides for members and complainants. The guide is intended to help financial firms, complainants and their representatives prepare responses that include the information AFCA needs to resolve complaints more efficiently. AFCA says the guide should reduce lengthy submissions that include material not relevant to the complaint and help it work more effectively with insurers, complainants and representatives on hail damage claim disputes. While drafted for hail damage claims, the principles are intended to be applied more broadly across other complaint types, and AFCA encourages users to check its catalogue for a relevant guide before making a submission.
Australian Financial Complaints Authority2026-06-03
Australian Financial Complaints Authority publishes hail damage claim response guide to streamline dispute submissions
The Australian Financial Complaints Authority has issued an External Dispute Resolution Response Guide for hail damage claim complaints to help financial firms, complainants and representatives provide the information needed for efficient complaint resolution. AFCA expects the guide to reduce lengthy, irrelevant submissions and notes that, while drafted for hail damage claims, its principles are intended to apply more broadly across other complaint types.