Mexico's National Commission for the Protection and Defense of Users of Financial Services published the results of its 2025 transparency supervision of 21 insurers offering group life insurance. After a two-stage review of contractual documents, advertising and websites, 19 insurers achieved a final score of 10, while two complied only partially. The average score rose from 6.0 in the first stage to 9.8 at the end of the process after firms corrected identified deficiencies. The review covered customer files, including applications, policy covers, general conditions, endorsements, premium receipts or invoices, and policyholder rights leaflets, as well as online and advertising disclosures. CONDUSEF notified firms of irregularities through mandatory remediation notices and then assessed whether corrections had been supported with documentation and arguments. The main shortcomings included missing risk declarations and required wording in applications, missing contact details and outdated registration information in policy documents, omitted statutory text in certificates, missing clauses on claims payment timing and early termination in general conditions, and incomplete or inconsistent product information on insurers' websites. CONDUSEF noted that remediation does not exempt institutions from any sanctions or other measures applicable to the breaches detected. The authority said it will continue strengthening supervisory actions aimed at improving the clarity, transparency and quality of information provided to users of financial products.

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