The British Columbia Financial Services Authority (BCFSA) published findings from its 2025 Sector Insights Survey, reporting improved stakeholder understanding of its mandate, increased confidence in the regulator, and better perceptions of engagement and communication across B.C.’s financial services sector. The biennial survey, first launched in 2023, drew 2,226 responses from professionals across real estate, mortgage brokers, insurance, trusts, pensions, and credit unions. Key measures improved versus 2023, with 84% reporting a clear understanding of BCFSA’s mandate (62% in 2023), 53% expressing confidence in BCFSA (38%), and 77% noting improvements in engagement and communication (68%). Areas identified for further improvement included perceptions of strong and active stakeholder collaboration (41% in 2025 versus 31% in 2023) and innovation (36% versus 30%). On education, 64% of real estate licensees agreed continuing education courses help keep knowledge and skills up to date (59%), while 53% of mortgage brokers agreed the courses help them stay current, reflecting the first survey measurement after these offerings were introduced. New questions on accessibility and service responsiveness found 11% of respondents experienced barriers accessing BCFSA information or services, with the results intended to inform its Equity, Diversity, and Inclusion Strategy and its recently launched Service Centre for phone inquiries related to real estate licensing, education, and mortgage broker registration. BCFSA is reviewing the feedback to identify improvement areas and shape action plans.

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