The Slovenia Insurance Supervision Agency has published consumer guidance on how to assess whether an insurance agent is acting fairly, lawfully and in the customer’s interests when presenting insurance products. The checklist encourages consumers to confirm an agent is registered with the agency, expect clear explanations of cover, exclusions, limits, claim conditions and premiums, and request all contractual terms in writing before signing. It also highlights indicators of poor practice, including pressure to buy quickly, lack of transparency about commissions, failure to provide a comparative view of available options, weak knowledge of applicable rules, and improper handling of personal data. The guidance also points readers to a separate document on what to do if they suspect inappropriate behaviour by an insurance agent.
Slovenia Insurance Supervision Agency 2025-11-18
Slovenia Insurance Supervision Agency publishes checklist for consumers to verify insurance agents’ licensing and conduct
The Slovenia Insurance Supervision Agency issued consumer guidance on evaluating insurance agents' fairness and legality. The checklist advises verifying agent registration, seeking clear explanations of terms, and obtaining written contracts. It warns against pressure tactics, commission opacity, and inadequate rule knowledge, and directs consumers to further resources for reporting misconduct.