The Philippines Insurance Commission has issued a circular letter directing insurance companies and related entities to speed up insurance claim payouts and ease procedural requirements for policyholders affected by the 6.9 magnitude earthquake in Cebu and Severe Tropical Storm "Opong", following a Department of Finance push for faster delivery of public services after the disasters. The circular orders insurers to provide assistance to enable immediate payment of claims, extend deadlines for filing notices of claims and submitting supporting documents, improve customer service, and fast track processing for claims related to damaged properties and allied perils, injuries, and loss of life. Policyholders seeking calamity-related assistance can request support through the Commission’s Claims Action Center at its Cebu District Office or file assistance requests through the Insurance Commission head office.
Philippines Insurance Commission 2025-10-02
Philippines Insurance Commission orders insurers to fast track claims and extend filing deadlines for Cebu earthquake and Typhoon Opong victims
The Philippines Insurance Commission mandates insurers to expedite claim payouts and simplify procedures for policyholders affected by the Cebu earthquake and Severe Tropical Storm "Opong". Insurers must assist in immediate payments, extend filing deadlines, enhance customer service, and fast-track processing for claims related to property damage, injuries, and loss of life. Policyholders can seek assistance through the Commission’s Claims Action Center in Cebu or the head office.