The Thailand Office of Insurance Commission (OIC) deployed a central team to Hat Yai, Songkhla, to agree urgent operational measures with insurers aimed at helping flood-affected policyholders access insurance support more quickly and consistently. The measures focus on accelerating claims handling, expanding proactive loss-assessment capacity, and producing daily progress reporting. For claims assessed as total loss, insurers were asked to pay motor insurance claims within 7 days and to pay fire and property policies with flood cover within 3 days where losses are assessed to exceed the insured sum. For partial vehicle losses requiring repairs, insurers were directed to manage towing and repair-shop arrangements and to communicate repair timelines clearly to reduce disputes; for other property claims, certain document submissions or procedural steps should be relaxed to make claims access easier. OIC also visited affected small and medium-sized enterprises and noted that many local businesses remain uninsured, signalling Hat Yai and surrounding provinces as a likely focus area next year for its ongoing proactive insurance education programme for SMEs while encouraging insurance products tailored to provincial risk profiles.
Thailand Office of Insurance Commission 2025-12-11
Thailand Office of Insurance Commission sets 3-day and 7-day payout targets to speed flood-related insurance claims in Songkhla
The Thailand Office of Insurance Commission (OIC) sent a team to Hat Yai, Songkhla, to expedite insurance support for flood-affected policyholders by accelerating claims handling and expanding loss-assessment capacity. Insurers must pay motor insurance claims within 7 days and fire/property policies within 3 days for total losses, and streamline processes for partial losses. The OIC also identified a need for increased insurance education for SMEs in the region, noting many remain uninsured.