The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published guidance for borrowers who have disputes with a microfinance organisation over a microcredit, explaining that they can refer the case to the microfinance ombudsman. The note describes the ombudsman as an independent, free dispute-resolution mechanism and reminds firms that the ombudsman’s decision is binding on microfinance organisations. The guidance outlines submission channels, including the ombudsman’s official website, email and an in-person option, and lists the required documentation: a written application, a borrower questionnaire, proof of identity, the microcredit agreement and repayment schedule (and any amendments), any prior complaints to the microfinance organisation or a rights-assignee and responses (if available), and consents for personal data processing and obtaining a credit report. It also recalls that Kazakhstan introduced the microfinance ombudsman institution on 21 December 2024.
Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan 2025-03-06
Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan sets out how borrowers can escalate microcredit disputes to the microfinance ombudsman
The Agency for Regulation and Development of the Financial Market of Kazakhstan issued guidance for borrowers in disputes with microfinance organisations, directing them to the microfinance ombudsman for resolution. The ombudsman is an independent, free mechanism with binding decisions on microfinance entities. The guidance details submission channels and required documentation, noting the ombudsman institution was introduced on 21 December 2024.