Central Bank of Cuba highlights continuous professional training as a pillar of banking modernisation

The Central Bank of Cuba published an article from the National Center for Banking Training stressing that continuous professional development is essential for the efficiency and competitiveness of Cuban financial institutions as the economy and financial system undergo ongoing change. The piece links upskilling to banks’ ability to innovate and adapt to digitalisation and process automation, citing the Central Bank of Cuba’s view that modernisation of the Cuban banking system requires trained and up-to-date professionals. It also argues that better-trained staff can improve customer service quality, support financial inclusion in a context of limited access to financial services, and strengthen workforce stability by increasing motivation and reducing staff turnover. The article frames human capital development as a strategic priority for the sustainability of the banking system and calls for training programmes to be aligned with public policy and developed in collaboration with educational institutions.