The Thailand Office of Insurance Commission (OIC) convened its Consumer Protection and Insurance Participation Committee and set out progress on three consumer protection measures covering faster remediation for major loss events, technology-enabled complaints and dispute handling, and enhancements to the compulsory motor insurance victim protection framework. The programme includes a pending uplift in compulsory motor insurance maximum cover to THB 20 million per accident and operational changes aimed at improving access and reducing complaints. On remediation, OIC reported deploying its accelerated assistance measures 39 times for large or mass incidents, including coordination to support claim payments of THB 21 million following a bus crash in Prachinburi on 26 February 2025 and THB 12 million after a motorway crash in Samut Prakan on 25 April 2025. For the 28 March 2025 earthquake, it set up an insurance assistance “war room” and coordinated with domestic and international partners, including the Myanmar embassy, to support affected workers. On process and technology, OIC launched Phase 2 of its Policyholder Protection Management System (PPMS) on 14 July 2025 to link data between OIC and insurers and support complaint intake, dispute mediation and citizen services. For compulsory motor insurance, workstreams include revising policy terms to raise the maximum cover from THB 5–10 million to THB 20 million per accident, linking compulsory motor insurance underwriting data (CMIS) with the Royal Thai Police’s CRIMES Online system to support verification while emphasising awareness over enforcement, and promoting online purchase via Insure Mall and insurer issuance of e-policies with real-time data submission. The committee also discussed claims settlement for vehicles older than five years, with OIC indicating that compensation should reflect actual loss considering depreciation and that an additional endorsement covering dealer repair options may be developed. OIC expects the registrar order implementing the higher compulsory motor coverage limit to take effect in August 2025, and indicated that its Prachinburi road-safety pilot, which targets five high-risk areas, will be expanded to other provinces. Proposals to improve online insurance services for vulnerable groups, particularly persons with disabilities, will be taken forward for operational improvements.
Thailand Office of Insurance Commission 2025-07-21
Thailand Office of Insurance Commission advances three insurance consumer protection measures including PPMS Phase 2 rollout and planned THB 20 million compulsory motor cover
The Thailand Office of Insurance Commission (OIC) outlined progress on consumer protection, including faster remediation for major loss events, tech-enabled complaints handling, and enhancements to compulsory motor insurance. Key initiatives include raising compulsory motor insurance cover to THB 20 million per accident and launching Phase 2 of the Policyholder Protection Management System. The OIC also plans to expand its Prachinburi road-safety pilot and enhance online insurance services for vulnerable groups.