The U.S. Senate Committee on Banking, Housing and Urban Affairs Minority Staff published an analysis of the Consumer Financial Protection Bureau (CFPB) consumer complaint database, finding a sharp decline in the number of consumer complaints processed, and Senators Elizabeth Warren and Andy Kim sent a letter pressing the CFPB’s acting director for details on the program’s operational capacity. The report estimates the CFPB is processing 80% fewer complaints on a daily basis, based on a comparison between the last three months of the Biden Administration and the daily average since February 13, when the Trump Administration issued a stop-work order and fired staff. The Warren-Kim letter asks whether the CFPB still has sufficient staffing and other resources to intake, process, and publicize complaints, and seeks detailed figures on complaints submitted, processed, and transmitted to companies, with responses requested by March 5, 2025.
U.S. Senate Committee on Banking, Housing and Urban Affairs 2025-02-25
U.S. Senate Committee on Banking, Housing and Urban Affairs minority staff reports 80% drop in CFPB complaint processing and seeks answers from acting director
The U.S. Senate Committee on Banking, Housing and Urban Affairs Minority Staff released an analysis showing an 80% decline in consumer complaints processed by the Consumer Financial Protection Bureau (CFPB) since a stop-work order under the Trump Administration. Senators Elizabeth Warren and Andy Kim have requested detailed information from the CFPB's acting director on the program's operational capacity and resource adequacy.