The Australian Financial Complaints Authority (AFCA) has published a new fact sheet on add-on insurance, setting out how it applies its framework to complaints in this area. The fact sheet explains how “reasonable awareness of loss” applies to the sale of add-on insurance, including its interaction with time limits for submitting complaints to AFCA. It also clarifies how AFCA will generally assess complaints involving add-on insurance.
Australian Financial Complaints Authority 2025-02-17
Australian Financial Complaints Authority publishes fact sheet clarifying its approach to add-on insurance complaints
The Australian Financial Complaints Authority has released a fact sheet detailing its approach to handling complaints related to add-on insurance, including the application of "reasonable awareness of loss" and associated time limits.