The Central Bank of Russia received nearly 211,000 complaints from financial consumers and investors in the first half of 2026, up 15.7% from a year earlier. The increase was driven mainly by complaints against microfinance organizations, which rose 63%, and matters outside the regulator’s remit. The rise in microfinance complaints primarily involved debt relief companies that promised to write off borrowers’ debts without consequences but left the debts outstanding. Complaints against credit institutions increased 2.3%, reflecting a 32.7% rise in complaints about denied transactions and account restrictions linked to antifraud measures. By contrast, complaints fell 33.3% for car lending, 10.4% for mortgage lending and 34.4% for cyberfraud. Complaints also declined across insurance and investment services, including a one-third drop for brokers, while complaints concerning unit investment fund managers and non-governmental pension funds fell 29.7% and 10.5%, respectively.
Central Bank of Russia2026-07-31
Central Bank of Russia reports 15.7% rise in first-half complaints to nearly 211,000
The Central Bank of Russia received nearly 211,000 consumer and investor complaints in the first half of 2026, up 15.7% year on year, mainly because of a 63% increase in complaints against microfinance organizations and more matters outside its remit. Complaints about bank transaction denials and account restrictions rose 32.7%, while complaints declined across car and mortgage lending, cyberfraud, insurance and investment services.