Mexico's National Commission for the Protection and Defense of Users of Financial Services, CONDUSEF, published a state-level update on financial-services complaints in Nayarit for January to May 2026. The state accounted for 1.9% of complaints nationwide, with 2,306 cases handled, a 29.8% increase from a year earlier. Most cases were processed through CONDUSEF's electronic management channel, and banks remained the main source of complaints. Electronic management accounted for 78.8% of Nayarit complaints, while 7.1% related to improper debt-collection practices. By sector, banks represented 52.0% of complaints, followed by credit information companies at 23.4% and insurers at 11.0%. Within banking, the main issues were unprocessed product or service cancellation requests, unrecognized purchases and unrecognized account charges, which together made up 44.2% of complaints in the state. The most affected banking products were credit cards, savings accounts and debit cards, representing 75.2% of banking complaints. Possible fraud was flagged in 24.3% of all complaints, mainly involving unrecognized purchases and account charges, and the overall rate of outcomes favorable to users was 58.6%. Complaint volumes were concentrated in Tepic, which accounted for 66.0% of filings, followed by Xalisco at 6.9% and BahÃa de Banderas at 6.6%. The gender split was broadly even, with 49.6% of complaints filed by women and 50.4% by men.
CONDUSEF2026-06-15
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 2306 complaints in Nayarit with cases up 29.8 percent
CONDUSEF reported 2,306 financial-services complaints in Nayarit in January to May 2026, up 29.8% from a year earlier and equal to 1.9% of the national total. Banks generated 52.0% of cases, with unrecognized charges, unrecognized purchases and unprocessed cancellation requests the main issues. Possible fraud was involved in 24.3% of complaints, and 58.6% of cases ended with an outcome favorable to users.