Mexico's National Commission for the Protection and Defense of Users of Financial Services has published the results of its 2025 financial transparency supervision of eight regulated multiple purpose financial companies (SOFOM E.R.), covering current account credit at four firms and simple personal loans for individuals at four firms. None achieved a passing rating after the review, meaning no institution met the applicable transparency standard for either product. The review first examined contractual documentation, customer files, advertising and websites, then assessed whether firms had corrected breaches identified through a mandatory compliance programme. Average scores for current account credit rose from 1.4 to 2.8 after remediation, and for simple personal loans from 1.0 to 3.1, but both remained below passing. The main deficiencies included missing or inconsistent disclosure of commissions compared with Bank of Mexico records, absent procedures for complaints and contract termination, incomplete account statement and transaction receipt information, and website disclosures that did not match registered fees or lacked required institutional information. Product-specific findings included failures to restrict marketing use of data for users registered in REUS for current account credit, and gaps on advance and early payment terms for simple personal loans. CONDUSEF said the detected breaches do not exempt the institutions from applicable sanctions or other measures and that it will continue its supervisory work on financial transparency.
CONDUSEF2026-05-26
Mexico's National Commission for the Protection and Defense of Users of Financial Services finds no regulated SOFOM passed 2025 transparency reviews of current account and simple personal credit
Mexico’s National Commission for the Protection and Defense of Users of Financial Services published results of its 2025 financial transparency review of eight regulated multiple purpose financial companies (SOFOM E.R.) offering current account credit and personal loans, finding that none met the transparency standard. The review identified persistent deficiencies in disclosure of commissions, complaint and contract termination procedures, account statements and receipts, website information, and product-specific terms, despite some score improvements after remediation. CONDUSEF said the breaches remain subject to sanctions and that it will continue supervisory work on financial transparency.