Thailand Office of Insurance Commission intensifies monitoring of southern flood claims and reiterates 3- and 7-day payout targets

The Thailand Office of Insurance Commission held a follow-up meeting and conducted onsite monitoring in southern flood-affected areas to accelerate insurers’ review and payment of claims, urging companies to complete claim consideration within 2568 and to settle claims as quickly as possible once documentation is complete. The meeting brought together executives from 27 non-life insurers with high claim volumes at the Office of Insurance Commission Region 9 office in Songkhla. The Office reinforced previously agreed service standards to pay motor damage claims within 7 days and claims under the standard home insurance policy within 3 days, counted from the point at which all required documents are complete. Monitoring found that all vehicles parked for inspection by insurers had been fully inspected, and insurers undertook to notify policyholders of results promptly. The Office also restated that total-loss motor claims should be paid in full at the amount shown in the policy schedule, while non-total-loss vehicles may be repaired up to actual damage capped at 70% of the vehicle’s value at the time of loss, and instructed insurers to ensure staff communicate these practices consistently and to proactively contact policyholders who have reported losses but not submitted documents. Post-meeting, Office officials visited company branches in Hat Yai to listen to public issues and adjust company-specific service measures, with an operational aim to complete payments within 3 to 7 days of complete documentation, or faster where insurers are able.