Mexico's National Commission for the Protection and Defense of Users of Financial Services, or CONDUSEF, has signed a collaboration agreement with the Banking Protection Service, or SEPROBAN, to strengthen the prevention and detection of financial fraud. The agreement is intended to improve the exchange of strategic information on fraud schemes, identify operating patterns used by criminal groups and support authorities with information relevant to financial crime investigations. The move comes as financial fraud continues to expand in Mexico. CONDUSEF recorded more than 35,000 complaints of possible financial fraud between January and May 2026. Over that period, complaints rose 18% year on year in commercial banking and nearly 49% in Sofipos and Sofomes. Early results from CONDUSEF's Consulta y Reporta tool also point to heavy use of phone-based reporting, with more than 11,000 searches and nearly 5,000 phone numbers registered within its first week. Some 91% of reports related to fraud or scams, telephone harassment and spam. The age profile of affected users has also shifted, with the largest increases in complaints coming from people aged 50 to 59, up about 25%, those aged 40 to 49, up 22%, and those aged 18 to 29, up nearly 20%, alongside wider use of text messages, fake links, social media, spoofed sites and identity impersonation.
CONDUSEF2026-06-18
Mexico's National Commission for the Protection and Defense of Users of Financial Services signs anti-fraud agreement with SEPROBAN as complaints exceed 35000
CONDUSEF and SEPROBAN signed a cooperation agreement to share fraud intelligence, identify criminal patterns and support financial crime investigations. The agreement comes as CONDUSEF logged more than 35,000 possible fraud complaints between January and May 2026, with strong growth in complaints across banking and other financial segments. Early data from its Consulta y Reporta tool also shows extensive reporting of suspicious phone numbers tied mainly to scams, telephone harassment and spam.