The UK Financial Conduct Authority has opened an enforcement investigation into Consultation Claims Limited over its handling of motor finance claims between April 2025 and December 2025, focusing on concerns that consumers may have been signed up without their consent and that some signatures may have been forged. The investigation covers the full customer journey, including how customers were contacted, what they were told during and after sign-up, and what information they received about exit fees. The regulator said it is publicising the case under its exceptional-circumstances policy so affected consumers can complain to Consultation Claims and, if needed, escalate to the Claims Management Ombudsman. It stressed that it has not reached any conclusions on the facts or on whether the firm breached requirements. Consultation Claims was subject to a Voluntary Requirement from 8 December 2025 to 2 March 2026 that stopped it taking new customers and required it to offer existing customers free cancellation. The restriction was lifted after the firm took action to prevent customers being sent contracts that may have included false signatures. This is the second motor finance claims management enforcement investigation the Financial Conduct Authority has publicly announced, alongside a review of the claims management market launched on 6 May 2026 and a joint taskforce announced on 30 March 2026.
Financial Conduct Authority2026-06-04
UK Financial Conduct Authority opens second motor finance claims enforcement investigation into Consultation Claims over non-consensual sign-ups and alleged forged signatures
The UK Financial Conduct Authority has opened an enforcement investigation into Consultation Claims Limited over its handling of motor finance claims between April and December 2025, focusing on possible non-consensual sign-ups and forged signatures. The case is being publicised under the exceptional-circumstances policy to prompt consumer complaints and potential escalation to the Claims Management Ombudsman, and follows a prior Voluntary Requirement that halted new business and mandated free cancellations. This is the second publicly announced motor finance claims management enforcement investigation and sits alongside the FCA’s wider review of the claims management market and a related joint taskforce.