Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published complaint statistics for the state of Michoacán for the first two months of 2026, reporting 1,089 cases handled. The state represented 2.3% of complaints nationally, down 3.3% from the prior year, and concluded cases led to MXN 7.8m recovered for users. Within Michoacán, 53.8% of complaints came from users in Morelia, 8.7% from Uruapan and 5.1% from Lázaro Cárdenas. Electronic Management accounted for 63.2% of cases, while 18.9% related to improper debt collection practices. By sector, commercial banks represented 68.6% of complaints, followed by insurers at 14.4% and SOFOM E.N.R at 5.2%; in commercial banking, unrecognised purchases, unrecognised electronic transfers and unrecognised online purchases together made up 42.3% of complaints, and credit cards, debit cards and personal loans represented 74.4% of product-related complaints. CONDUSEF also reported that 38.6% of complaints were linked to possible fraud, the overall user-favourable outcome rate was 40.7%, and the complainant split was 48.8% women and 51.2% men.
CONDUSEF 2026-04-06
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 1,089 complaints in Michoacán and MXN 7.8m recovered for users in early 2026
Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported 1,089 complaints handled in Michoacán in the first two months of 2026, representing 2.3% of national cases and MXN 7.8m recovered for users. Commercial banks accounted for 68.6% of complaints, with unrecognised purchases and electronic transfers prominent, 38.6% of cases were linked to possible fraud, and 40.7% of resolved cases had outcomes favourable to users.