Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published consumer complaint statistics for the state of Colima covering January to November 2025, reporting 3,381 complaints, a 15.9% increase versus 2024, and a 51.0% favourability rate. Colima represented 1.4% of total complaints nationally, with MXN 156.3m claimed (up 79.2%) and MXN 23.7m recovered (up 52.9%). Complaints came from all 10 municipalities, led by Colima (39.8%), Villa de Álvarez (30.5%) and Manzanillo (13.6%). Most cases were handled via Electronic Management (68.0%), followed by conciliation (13.5%). The most complained-about products were credit cards, debit cards and the special credit report (54.9% combined), while the top causes were unrecognised charges, failure to update credit history and unrecognised electronic transfers (31.6% combined). By sector, commercial banking accounted for 54.3% of complaints, followed by credit bureaus at 17.2% and insurers at 12.3%; within commercial banking, 31.6% of complaints involved older adults and 53.0% related to possible fraud, mainly unrecognised charges and unrecognised electronic transfers.
CONDUSEF 2025-12-15
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 3,381 Colima complaints up 15.9% in Jan–Nov 2025
Mexico's CONDUSEF reported a 15.9% increase in consumer complaints in Colima from January to November 2025, totaling 3,381 cases. The most complained-about products were credit and debit cards, with commercial banking accounting for 54.3% of complaints, primarily involving unrecognised charges and electronic transfers. Colima's complaints represented 1.4% of the national total, with MXN 156.3 million claimed and MXN 23.7 million recovered.