Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published complaint and recovery statistics for the state of Colima, reporting 3,105 complaints in 2024, a 33.6% decrease from 2023, and 561 complaints in January–February 2025. Colima represented 1.2% of complaints nationwide, while recoveries reached MXN 16 million in 2024 (down 17.1% year on year) and MXN 2 million in the first two months of 2025. Credit cards, the special credit report, and debit cards were the most complained-about products, accounting for 52.3% of Colima’s complaints. The leading causes in 2024 were unrecognised transactions, failure to update credit history, and threatening or intimidating debtors or unrelated persons, together representing 32.2% of complaints (32.1% in January–February 2025). By sector, the multiple banking sector (Banca Múltiple) accounted for 52.8% of complaints, followed by credit information societies at 18.7% and insurers at 10.1%; within multiple banking, user-favourable resolutions were 46.6% in 2024 (52.1% in January–February 2025), with 36.7% of complaints linked to older adults and 51.3% associated with possible fraud, mainly unrecognised purchases and electronic transfers. CONDUSEF reiterated that its procedures are free and available through its online channels, including its Electronic Complaint Portal and the Register of Debt Collection Agencies (REDECO), and advised consumers to be wary of anyone requesting payment to process cases.

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