The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published a February 2026 supervisory update covering consumer and corporate appeals, enforcement outcomes, and progress under the mortgage refinancing programme designed to preserve borrowers’ sole homes and reduce debt burdens. It reviewed 16.4 thousand appeals related to financial institutions and collection agencies, issued eight supervisory response measures in the form of recommendations, and imposed 20 administrative fines totalling KZT 8.6 million. Banks accounted for 52.6% of appeals, microfinance organisations 32.7%, and collection agencies 9.4%, with the leading topics being debt arrears settlement (54%), legislative clarification (13%) and consultations on various issues (8%). Enforcement actions included seven recommendatory measures and one fine for banks, six fines for microfinance organisations, one recommendatory measure and 11 fines for insurance and reinsurance organisations, and two fines for collection agencies. As of 1 March 2026, banks had refinanced 33.2 thousand mortgage loans totalling KZT 212.3 billion under the programme’s first track (mortgages originated in 2004–2020), converted or refinanced 16.1 thousand foreign-currency mortgage loans totalling KZT 114.4 billion under the second track (issued before 1 January 2016), and provided additional financial support totalling KZT 101.0 billion to 10.6 thousand socially vulnerable borrowers under the third track, including debt reductions, concessional repayment schedules and return of sole housing held on bank balance sheets to borrowers’ ownership.

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