Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) issued a public alert after new reports of individuals being contacted by phone and WhatsApp by people claiming to be CONDUSEF employees. The messages falsely tell recipients that CONDUSEF has recovered money from a financially distressed lender and will return it to affected people. CONDUSEF clarified that it does not carry out money recoveries or provide bonuses, and that it has no agents, representatives, or employees who perform refund procedures. It urged the public not to share personal or banking information and not to make deposits or transfers to unknown parties, and to report these approaches to the relevant authorities and to CONDUSEF.
CONDUSEF 2025-03-04
Mexico's National Commission for the Protection and Defense of Users of Financial Services warns of phone and WhatsApp scams impersonating CONDUSEF staff
Mexico's CONDUSEF issued an alert about fraudulent phone and WhatsApp messages from individuals impersonating its employees. The messages falsely claim CONDUSEF has recovered funds from a distressed lender. CONDUSEF emphasized it does not conduct money recoveries and urged the public to avoid sharing personal information or making payments to unknown parties.