The Brazilian Superintendence of Private Insurance (SUSEP) published guidance to the public on how to obtain information and proceed with insurance policies that may be triggered by damage linked to recent heavy rains in the state of Minas Gerais, and convened stakeholders to align service and claims-handling flows. SUSEP urged policyholders to review their policy or insurance certificate to confirm contracted coverages and risk definitions, and to contact their insurer or broker in case of doubt. Individuals can consult their insurance policies through SUSEP’s Insurance Consultation System using a gov.br account, and consumers who believe contractual terms were not met or service was inadequate were directed to file a complaint via Consumidor.gov.br. The guidance notes that climate-related coverage may exist across lines such as housing, motor, residential, business, rural and transport insurance depending on the contracted guarantees, making contract-by-contract analysis essential. A meeting held on Monday brought together representatives from insurance, reinsurance and mutualistic property protection markets, consumer protection bodies, the transport sector, the Ministry of Finance, and industry, agriculture and insurance broker associations to share information, align service flows and reinforce the need for rapid responses and timely claims adjustment in high-impact climate events.

Original source View in tracker