The Australian Financial Complaints Authority (AFCA) has closed the consultation on its Approach to general insurance claims handling and is now reviewing feedback to determine how to respond in the finalised Approach. AFCA received 26 formal written submissions from a range of stakeholders. It expects to publish a Consultation Response Paper and the updated Approach document, together with all non-confidential submissions, on its consultation page in the coming months.
Australian Financial Complaints Authority 2025-09-01
Australian Financial Complaints Authority closes consultation on approach to general insurance claims handling
The Australian Financial Complaints Authority has concluded its consultation on the Approach to general insurance claims handling and is reviewing feedback to finalize its response, with plans to publish a Consultation Response Paper and updated Approach document soon.