In remarks at the 10th annual meeting of the National Federation of Insurance Agents and Brokers of Morocco, Abderrahim Chaffai, president of Morocco's Supervisory Authority of Insurance and Social Welfare (ACAPS), outlined how insurance intermediation must adapt to changing customer needs, technological advances and emerging risks. He emphasized intermediaries’ role in providing policyholders with local support, advice and guidance. Chaffai identified skills development, the quality of information and advice, innovation and the adaptation of distribution channels as key priorities. He also highlighted progress in digitalization, including the digitization of motor insurance certificates. ACAPS views the evolution of intermediation as part of its work to expand access to insurance, improve service and policyholder protection, and support market development.
Morocco's Supervisory Authority of Insurance and Social Welfare outlines priorities for modernizing insurance intermediation
ACAPS President Abderrahim Chaffai outlined priorities for adapting insurance intermediation to changing customer needs, digitalization and emerging risks. These include stronger skills, better information and advice, innovation and updated distribution channels to broaden insurance access and improve policyholder service.