The Hong Kong Insurance Authority announced that it is coordinating closely with the insurance industry to provide support and assistance to people affected by the fire at Wang Fuk Court in Tai Po, including helping to ensure enquiries and claims are handled effectively. A task force led by senior management has been established to drive insurers’ follow-up work and ensure adequate industry resources are deployed for claims and enquiry handling. The update notes that insurers have activated contingency measures, including dedicated hotlines, streamlined and faster claims procedures, and additional assistance beyond policy coverage, and that the Insurance Authority will maintain close liaison with the Hong Kong Federation of Insurers.
Hong Kong Insurance Authority 2025-11-27
Hong Kong Insurance Authority sets up senior-led task force to coordinate insurers’ support for Wang Fuk Court fire victims
The Hong Kong Insurance Authority is working with the insurance industry to support those affected by the Wang Fuk Court fire in Tai Po. A task force oversees insurers' follow-up work, ensuring resources for claims and enquiries. Insurers have activated contingency measures, including hotlines and expedited claims procedures, with the Authority in close contact with the Hong Kong Federation of Insurers.