The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published an update on its consumer protection work in June 2025, centred on reviewing borrower complaints about fraudulent actions and requests for help with restructuring consumer-loan debt. It reviewed 14,962 submissions from individuals and legal entities relating to financial institutions and debt collection agencies, up 2.0% from May, and applied supervisory response measures. Banks accounted for 51.8% of submissions, followed by microfinance organisations (34.4%), collection agencies (6.1%), insurance market entities (2.0%), other organisations (5.2%) and unnamed financial organisations (0.5%). The agency applied six recommendation-based supervisory response measures to banks and issued one written order to a microfinance organisation. Separately, it reported continued implementation of its mortgage housing loan refinancing programme, with banks refinancing 32.9 thousand loans totalling KZT 208.1bn under the first stream (mortgages issued in 2004–2020) and converting or refinancing 15.9 thousand foreign-currency mortgage loans totalling KZT 114.0bn under the second stream (loans issued before 1 January 2016), which is scheduled to end on 31 December 2025. Under the programme’s third stream, support measures totalling KZT 97.0bn were provided to 10.6 thousand HÄOT borrowers as of 1 July 2025, with additional assistance to be provided through 31 December 2025 via debt reduction and the return of sole homes held on banks’ balance sheets to former owners.

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