Dominican Republic's Superintendency of Banks (SB) released its report Towards an inclusive and sustainable financial system 2025, based on surveys of financial intermediation entities (EIF) and their customers on the participation of vulnerable groups in the Dominican financial system. The report points to progress on gender inclusion, accessibility and sustainability practices, while identifying persistent barriers that constrain equality in access and use. On disability inclusion, 84% of EIF report having ramps or adapted physical infrastructure, but only 45% report accessible websites and 20% accessible mobile apps, alongside continuing gaps in inclusive product offerings and staff training. Among interviewed persons with disabilities, 74% reported feeling secure using mobile apps and 70% using online banking. On gender, women represent 48% of borrowers; 48% of EIF have gender-equality policies and 20% allocate a dedicated budget, yet only 14% offer products designed exclusively for women and 26% of women report facing additional requirements when applying for financial products. The report also flags onboarding frictions for migrants, with 48% reporting additional documentation requirements, and notes that 16% of respondents aged over 65 reported being rejected by an EIF due to age, with digital channel adoption remaining low. On sustainability, 45% of EIF report having sustainability-related policies and 39% offer green products, while 43% of users say they are unaware whether such options exist at their institution.

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