Mexico's National Commission for the Protection and Defense of Users of Financial Services finds three SOFIPOs only partially compliant on credit card linked revolving credit transparency after scores rose from 4.0 to 8.2

Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published its 2025 transparency supervision results for three Popular Financial Companies (SOFIPOs) offering revolving credit linked to a credit card. All three were found only partially compliant with rules on financial transparency and the quality of information provided to users after a two-stage corrective process, although their average score improved from 4.0 in the initial review to 8.2 at the end of supervision. CONDUSEF added that remediation does not exempt the firms from applicable sanctions or other measures. The first stage reviewed customer files, contracts, cover sheets, account statements, transaction receipts, informative leaflets, websites and advertising, and the second assessed whether the firms had corrected the weaknesses identified under a compulsory compliance programme. The main breaches included commissions not registered with CONDUSEF, non-prominent interest rates, contract text below the minimum font size, missing Total Annual Cost (CAT) and minimum payment information, incomplete account statements and receipts, and websites and advertising that omitted commission and CAT disclosures or contained terms inconsistent with the contract.