The Financial Services Regulatory Authority of Ontario has refused to renew the insurance agent licence of Noella Caspersz and imposed an administrative penalty of CAD 15,000. The order followed findings that Caspersz directly or indirectly paid compensation to a non-licensee, contrary to section 403 of the Insurance Act, and failed to respond to an FSRA inquiry promptly, explicitly and completely and within the specified manner and period, contrary to sections 442.1(5) and 442.3(3) of the Act. The order was issued as a result of a settlement with Caspersz.