Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published first-quarter 2026 complaint data for the state of Oaxaca showing 1,697 cases, equal to 2.4% of the national total and 9.6% more than a year earlier. From concluded complaints, users recovered MXN 7.3 million, the overall rate of outcomes favorable to users was 49.5%, and 28.6% of complaints were linked to possible fraud, mainly unrecognized purchases and unrecognized account charges. Electronic case management handled 77.0% of Oaxaca complaints and 7.8% related to improper debt collection practices. Commercial banks accounted for 53.4% of complaints, followed by credit information companies and insurers. In banking, the main causes were unrecognized purchases, unrecognized account charges and unrecognized electronic transfers, which together represented 43.2% of all complaints in the state, while credit cards, debit cards and personal loans made up 59.7% of banking complaints. Women filed 55.3% of complaints and men 44.7%. Oaxaca de Juárez accounted for 29.9% of filings, Santa Cruz Xoxocotlán 6.5%, and San Juan Bautista Tuxtepec 4.8%. Among older adults, the most complained-about products were credit cards, individual life insurance and debit cards.
CONDUSEF 2026-05-11
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports Oaxaca complaints rose 9.6% in the first quarter with MXN 7.3 million recovered for users
Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported 1,697 first-quarter 2026 complaints in Oaxaca, 2.4% of the national total and up 9.6% year-on-year, with users recovering MXN 7.3 million and a 49.5% favorable outcome rate. Possible fraud, mainly unrecognized purchases and account charges, accounted for 28.6% of complaints, while commercial banks represented 53.4% of cases and electronic case management 77.0%. In banking, unrecognized purchases, account charges and electronic transfers comprised 43.2% of complaints, with credit cards, debit cards and personal loans making up 59.7% of cases.