Mexico's National Commission for the Protection and Defense of Users of Financial Services warns of rising digital fraud as 37.4% of complaints cite possible fraud

Mexico's National Commission for the Protection and Defense of Users of Financial Services published a warning on rising digital fraud, citing complaint data showing that 37.4% of the 22,199 claims it received nationwide in January to March 2026 were linked to possible fraud. In remarks to the media during a working visit to Durango, CONDUSEF president Oscar Rosado Jiménez said attempts are increasingly being made through SMS, messaging apps and fake links designed to obtain banking information or enable identity theft, often by creating fear, urgency or uncertainty. Most of the institution's complaints relate to unrecognized charges, fraud and misuse of personal data, particularly in banking services. Multiple banks accounted for 94% of possible fraud complaints, while complaints over possible identity theft in that segment fell 11.0% from the same period of 2025. CONDUSEF added that banks represent about six in ten of the matters it handles, insurers about 15% to 20%, and the rest are spread across SOFOMES, pension funds and SOFIPOS. It urged users not to open unknown links, to block suspicious numbers and to verify information only through official financial institution or government channels, while also stressing financial education as a practical safeguard.